Selsdon Piercing Privacy Policy

We are Selsdon Piercing (“we,” “us,” “our”), a professional piercing studio based in Croydon, England. We value your privacy and strive to protect your personal information. This policy explains how we collect, use, and share your data, and how you can exercise your privacy rights.

We collect and process different types of personal information, including:

1. Contact Details: Such as your name, phone number, email address, and postal address.
2. Appointment Information: Details of your appointments, including dates, services requested, and any relevant health information (e.g., allergies or medical conditions if you disclose them).
3. Payment Information: We may collect payment details when you make a purchase or book a service.
4. Website Usage Data: Information about how you use our website (e.g., pages visited, time spent) through cookies or similar technologies.

We only collect the minimum information necessary for us to provide our services and run our business effectively.

We collect information in several ways:

1. Directly From You: When you fill out a form, book an appointment, sign up for our newsletter, or speak with us in person or over the phone.
2. Automatically: Through cookies and similar technologies when you use our website.
   

We use your personal data for the following purposes:

1. To Provide Piercing Services: To schedule and manage your appointments, confirm bookings, and ensure we meet your specific needs or requirements.
2. To Process Payments: To handle any payments or deposits related to your appointment.
3. To Communicate With You: To send appointment reminders, answer questions, or notify you about changes to our services or policies.
4. To Improve Our Services: To analyze how customers use our website or services so we can make improvements.
5. Marketing (Optional): With your explicit consent, we may send newsletters, promotional offers, or updates on new services. You can opt out of these communications at any time.
   

We process your personal data under the following legal bases:

1. Contract: When the processing of your data is necessary to provide the services you’ve requested (e.g., booking an appointment).
2. Consent: When you have given us clear permission to process your personal data for a specific purpose (e.g., marketing emails).
3. Legal Obligation: When we need to comply with a legal requirement (e.g., record-keeping for tax purposes).
4. Legitimate Interests: When the processing is part of our everyday business needs in a way that does not materially impact your rights, freedoms, or interests (e.g., analysing website usage to improve our services).
   

We value your privacy and do not sell your personal data. However, we may need to share some information with:

1. Service Providers: Such as payment processors, booking platforms, or IT support companies that help us run our business.
2. Legal Authorities: If we’re required by law or to protect our rights, property, or safety (e.g., in response to a court order or regulatory requirement).

All third parties that process your data on our behalf are required to keep it confidential and secure.

We take data security seriously. We use physical, electronic, and managerial measures to safeguard the information we collect. These include:

• Secure servers and firewalls
• Encrypted data transmissions (where applicable)
• Regular reviews of information collection, storage, and processing practices

We keep your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

1. Right to Access: Request a copy of the personal data we hold about you.
2. Right to Rectification: Ask us to correct any inaccuracies or incomplete information in your personal data.
3. Right to Erasure: Request that we delete your personal data if it’s no longer necessary for the purposes for which it was collected or if you withdraw consent.
4. Right to Restrict Processing: Ask us to limit how we use your data in certain circumstances.
5. Right to Data Portability: Obtain your personal data in a structured, commonly used, and machine-readable format for transfer to another service.
6. Right to Object: Object to the processing of your personal data for direct marketing or other legitimate interest purposes.
7. Right to Withdraw Consent: If you have given us consent to process your personal data, you may withdraw it at any time.

If you would like to exercise any of these rights, please contact us using the details provided in the Contact Us section below.

We primarily store and process your personal data within the UK or the European Economic Area (EEA). If we ever need to transfer your data outside the UK or EEA, we will ensure that appropriate safeguards (like standard contractual clauses) are in place to protect your information.

We may update this privacy policy from time to time to reflect changes in our business practices or legal requirements. When we make any significant updates, we will let you know via email or by posting a notice on our website.

If you have any questions, concerns, or feedback about this privacy policy or how we handle your personal data, please reach out to us at:

Selsdon Piercing
10 Greville Avenue

Croydon

CR2 8NL

Mob: 07446 816094

We are committed to resolving any complaints about our collection or use of your personal data. If you believe we have not addressed your concerns, you have the right to make a complaint to the UK Information Commissioner’s Office (ICO) at https://ico.org.uk/.

This policy was last updated January 2025. Next review: January 2026.